FAQ

Frequently Asked Questions

Helpful information about ordering, delivery, payments and returns

Change-of-mind return handling fees: An AUD $10 handling fee per original order applies to eligible change-of-mind refunds. The $10 refund fee is waived for exchanges and store credit; an AUD $4 handling fee per original order applies instead to eligible change-of-mind exchanges or store credit. These fees cover repackaging and administration costs. Return postage and exchange shipping are separate.

No handling fee applies to faulty, damaged or incorrectly supplied items, or remedies required under Australian Consumer Law. Any new or increased fee applies only to orders placed after this wording is published on 14 October 2026. Earlier orders retain the terms in place when purchased.

How soon will my order be sent?

We pack and dispatch most orders within 1–2 business days and generally process orders in the order they are received.

Choosing Express Post does not move your order ahead in our packing queue. However, once your order has been dispatched, Australia Post will prioritise Express Post over Regular Post. Express Post is available for orders weighing up to 5kg.

You will receive tracking information by email as soon as your order has been dispatched.

How long does delivery take?
Express Post usually takes 1–3 business days and Regular Post generally takes 2–7 business days, depending on your location. These estimates begin after your order has been packed and dispatched.
What delivery options are available?
Available delivery options are shown at checkout and may include Regular Post and Express Post. Free shipping applies to eligible Australian orders over $160.
Do you ship internationally?
Yes. Select your country at checkout to view the available international shipping options. Customs duties, import taxes and other local charges are determined by the destination country and are payable by the customer. International orders may be returned for a refund or store credit when eligible, and exchanges where eligible under our Returns & Refund Policy.
Can I return an item if it doesn’t fit?
Yes. Eligible full-priced items can be returned within 14 days of delivery for a refund, less the original shipping cost and the $10-per-order handling fee, or within 15–30 days for an exchange or store credit. Items must be unworn, unwashed and clean, with the original tags attached. Start your return through our Returns Portal, and see our Returns & Shipping page for full conditions.
What is Returns Protection?
Returns Protection can be added at checkout for $4.95. If you change your mind about an eligible purchase, we will cover the return shipping back to us. It applies to eligible full-priced and sale items but is not available for clearance items. Returns Protection does not cover the $10 refund handling fee or the $4 exchange/store-credit handling fee.
Can I return sale items?
Yes. Items purchased at a discounted price, with a discount code or as part of a bundle may be returned within 30 days of delivery for an exchange or store credit. Refunds are not available for change-of-mind returns on sale items, you willl be issued with a store credit. Start your return through our Returns Portal.
Can I return clearance items?
No. Clearance items are last-of-the-line products sold as final sale and cannot be returned for a refund, exchange or store credit. Please choose carefully. Your rights under Australian Consumer Law are not affected.
What if my item arrives faulty or damaged?
Please email peter.williams@pwra.com.au within 7 days of delivery and include your order number and clear photos of the issue. Faulty items are covered under Australian Consumer Law, and we will help arrange the appropriate repair, replacement or refund.
Do you offer Afterpay and Zip Pay?
Yes. Afterpay and Zip Pay are available at checkout for eligible orders, along with the other payment methods displayed there.
Where can I get help with sizing?
Please check the size guide on the relevant product page or the sizing information linked in the website footer. If you still need help, email peter.williams@pwra.com.au and our team will assist.

Still have a question? Email us at peter.williams@pwra.com.au and we’ll be happy to help.