FAQ

We pack and dispatch most orders within 1–2 business days and generally process orders in the order they are received.

Choosing Express Post does not move your order ahead in our packing queue. However, once your order has been dispatched, Australia Post will prioritise Express Post over Regular Post. Express Post is available for orders weighing up to 5kg.

You will receive tracking information by email as soon as your order has been dispatched.

Express Post usually takes 1–3 business days and Regular Post generally takes 2–7 business days, depending on your location. These estimates begin after your order has been packed and dispatched.

Available delivery options are shown at checkout and may include Regular Post and Express Post. Free shipping applies to eligible Australian orders over $160.

Yes. Select your country at checkout to view the available international shipping options. Customs duties, import taxes and other local charges are determined by the destination country and are payable by the customer. International orders may be returned for a refund or store credit when eligible, and exchanges where eligible under our Returns & Refund Policy.

Yes. Eligible full-priced items can be returned within 14 days of delivery for a refund, less the original shipping cost and the $10-per-order handling fee, or within 15–30 days for an exchange or store credit. Items must be unworn, unwashed and clean, with the original tags attached. Start your return through our Returns Portal, and see our Returns & Shipping page for full conditions.

If your order qualified for free shipping on purchases over AUD $160 and you return items for a change-of-mind refund or store credit, the original postage cost paid by us to send your order will be deducted from your refund or store credit amount, even though shipping was free at checkout.

This is the cost of delivering the original order to you, not the postage to return items to us. It is separate from the AUD $10 refund handling fee or AUD $4 store-credit handling fee. The original outbound postage is deducted only once per original order and will be shown in your refund or store-credit breakdown. Postage already paid by you at checkout will not be deducted a second time.

The $4.95 Returns Protection service covers eligible return postage only; it does not cover original outbound postage or handling fees.

This deduction does not apply to faulty, damaged or incorrectly supplied items, or remedies required under Australian Consumer Law. Orders remain subject to the terms disclosed at the time of purchase.

See our Shipping & Returns page for full return conditions.

Returns Protection can be added at checkout for $4.95. If you change your mind about an eligible purchase, we will cover the return shipping back to us. It applies to eligible full-priced and sale items but is not available for clearance items. Returns Protection does not cover original outbound postage deducted from your refund or store credit, the $10 refund handling fee, or the $4 exchange/store-credit handling fee.

Yes. Items purchased at a discounted price, with a discount code or as part of a bundle may be returned within 30 days of delivery for an exchange or store credit. Refunds are not available for change-of-mind returns on sale items, you willl be issued with a store credit. Start your return through our Returns Portal.

No. Clearance items are last-of-the-line products sold as final sale and cannot be returned for a refund, exchange or store credit. Please choose carefully. Your rights under Australian Consumer Law are not affected.

Please email peter.williams@pwra.com.au within 7 days of delivery and include your order number and clear photos of the issue. Faulty items are covered under Australian Consumer Law, and we will help arrange the appropriate repair, replacement or refund.

Yes. Afterpay and Zip Pay are available at checkout for eligible orders, along with the other payment methods displayed there.

Please check the size guide on the relevant product page or the sizing information linked in the website footer. If you still need help, email peter.williams@pwra.com.au and our team will assist.