FAQ's & Policies

Australian Order Return Policy

Change of mind returns accepted within 14 days Except Sale and Clearance Items. (conditions apply)

  • Full refunds less original shipping costs
  • If returning one item from a bundle discount, the lesser amount will be refunded
  • Original condition required: Unworn, tags attached, no odors/marks and unwashed
  • Exclusions: SALE/Clearance items and customised leg length's
  • Faulty items: Covered under Australian Consumer Law 

RETURNS TIMEFRAME

All returns must be lodged and sent back within 30 days of your order being shipped.

Please inspect your goods on delivery. Any evident defect, damage, or shortage must be reported within seven (7) days of delivery.

FULL-PRICE PURCHASES (no discount codes, bundles, sale items) 

  • You can request a full refund within 14 days of shipping.
  • After 14 days, returns are only eligible for store credit.
  • Refunds will be issued to the original method of payment, excluding original shipping costs.
  • Dirty, worn, or damaged items may be ineligible for a full refund. Postage is not refundable unless the item is deemed faulty.

DISCOUNTED, SALE OR BUNDLE PURCHASES (or if a discount code was used)

  • You are only eligible for a store credit or exchange if the item is in stock.
  • If the item is out of stock, only a store credit will be offered.
  • If you purchased a bundle and return one item, the refund or store credit will be for the lesser individual item value, minus the original shipping cost.

RETURNS PROCESS

  1. All returns/exchanges must be submitted via our Returns Portal: HERE
  2. Items must be unworn, unwashed with original tags, folded as they were delivered and include your name + order number in the return parcel.
  3. Proof of purchase is required (invoice/order confirmation)

EXCHANGES - What You Need to Know

  • You may exchange for a different size or different style as long as it is in stock.
  • Exchanges will be dispatched once we have received and processed your return.
  • If you exchange an item and then decide you don't like what you receive, you are only eligible for another exchange - refunds are not available for exchange orders.
  • Returns must be submitted within 30 days of shipping.

DAMAGED OR FAULTY ITEMS

If you receive an item that is damaged or faulty, please email us at peter.williams@pwra.com.au within 7 days of receiving your items and then submit a faulty return via the same portal HERE. We'll cover the return shipping and provide a remedy under ACL consumer guarantees (repair, replace or refund)

NON-RETURNABLE ITEMS

  • Gift cards
  • Shipping protection/insurance
  • Jewellery (eg earrings)

CUSTOMS, DUTIES AND IMPORT TAXES

  • When ordering from overseas, you are responsible for any customs duties, import taxes, and shipping clearance fees imposed by your country. This includes VAT, GST, duty-levies, and customs brokerage charges. 
  • These charges are not included in the price paid at checkout and are not refundable by us.
  • Because duties/taxes vary by country and parcel value, we encourage international customers to check with their local customs authority to estimate potential charges before ordering.
  • If you refuse to pay customs or import duties and your parcel is returned to us, you will only be eligible for store credit — minus the actual cost of return shipping.

Internation Returns & Exchanges Policy

Returns & Exchange Eligibility

  • We do not offer exchanges for international orders
  • All returns mus be arranged by the customer HERE - you much purchase and cover your own return shipping through your local post office or courier.
  • We are unable to provide return labels or cover return shipping costs for interntional returns.

Return Collections

  • Items must be unworn, unwashed, with origional tags attached - NO animal hair of any kind, and include your full name + order number inside the return package.
  • Returns mus be submitted HERE within 30 days of your order being shipped.  Use our Returns Portal to start the porcess.