Shipping & Returns

We pack and dispatch most orders within 1–2 business days and generally process orders in the order they are received.

Choosing Express Post does not move your order ahead in our packing queue. However, once your order has been dispatched, Australia Post will prioritise Express Post over Regular Post. Express Post is available for orders weighing up to 5kg.

You will receive tracking information by email as soon as your order has been dispatched.

Express Post usually takes 1–3 business days and Regular Post generally takes 2–7 business days, depending on your location. These estimates begin after your order has been packed and dispatched.

International delivery times vary by destination and the shipping options available at checkout.

You have 30 days from the date your order is shipped to submit your return through our Returns Portal. Once your return has been submitted, we will provide the return address and next steps.

Returned items must be unworn, unwashed and clean, with the original tags attached, and folded as they arrived. Items with animal hair, marks or signs of wear cannot be accepted.

• Within 14 days of delivery: eligible items can be returned for a refund, less the original shipping cost.
• Between 15 and 30 days of delivery: eligible items can be returned for an exchange or store credit.

Items purchased at a discounted price, with a discount code or as part of a bundle can be returned for an exchange or store credit. Refunds are not available for change-of-mind returns on sale items.

For bundles, the return value is based on the lower individual item price.

Returns Protection can be added at checkout for $4.95. If you change your mind about an eligible purchase—for example, the size, style or colour is not quite right—we will cover the return shipping back to us.

Returns Protection applies to eligible full-priced and sale items. It is not available for clearance items, as these are final sale.

No. Clearance items are last-of-the-line products sold as final sale and cannot be returned for a refund, exchange or store credit. Please choose carefully.

Your rights under Australian Consumer Law are not affected.

Please check your parcel within 7 days of delivery. If an item is faulty or damaged, or you have received the wrong item, email peter.williams@pwra.com.au with your order number and clear photos of the issue.

Faulty items are covered under Australian Consumer Law. We will cover the return shipping and help arrange the appropriate repair, replacement or refund.

• Clearance items, except where required under Australian Consumer Law
• Items with customised leg lengths
• Gift cards
• Returns Protection itself

International exchanges are unavailable. Eligible international orders may be returned for a refund or store credit in line with the return conditions above. The customer is responsible for arranging and paying for return shipping.

Customs duties, import taxes and other local charges are non-refundable because they are paid to your local authority, not to Peter Williams Riding Apparel.

International returns cannot be submitted through our online Returns Portal. To request a return, please email peter.williams@pwra.com.au within 30 days of your order being shipped. Include your full name, order number and the item or items you would like to return, and our team will provide the return instructions and address.

Items must be unworn, unwashed and clean, with the original tags attached. Please wait for our instructions before sending your return.